Contact brandon@baneygroup.com without signing in or reinstalling the app. Include your device/platform, what you tried, approximate time and a non-sensitive error message. Use your account email when possible. Do not include medical records, passwords, codes, government ID or payment details in the initial email; we can arrange the appropriate next step.
Sign-in: use the recovery option for your sign-in provider. A web email code is not a mobile password reset. Do not create a second account to fix missing history; ask us to check the account/destination link.
Wrong or missing information: use the item's correction/help option when available. Tell us what needs checking without emailing the chart. Missing coverage does not prove that the provider has no records. Contact the clinician to correct a medical instruction; Clara cannot authorize treatment changes.
Uncertain delivery: check the saved status before repeating an action. Sent may mean provider acceptance, not reading. Contact support about an unknown result; do not repeatedly submit or forward a private link to someone without access.
Connections: Stop Apple Health retrieval stops that connection when confirmed. Its saved-record deletion button submits a request, not an immediate wipe. For Epic, Stop gathering records stops the phone's run; Stop future retrieval separately closes server-side permission when confirmed. Request scoped deletion through Help and support. Neither route deletes provider originals or automatically revokes the provider's grant.
Reminders: Scheduled; not sent yet means a future reminder is saved. Check its time before scheduling again. Notifications require app/phone permission, follow quiet hours and are not guaranteed. Email fallback is inactive and SMS is not used for phone reminders. Optional account-service email is separate and automated sending is currently off.
Calls or purchases: report an unclear call result without sending a sensitive recording. Do not buy again to fix an unclear purchase; use Restore purchases if available or ask support. Manage renewal through the original store. Deletion and subscription cancellation are separate.
Privacy: use the request/appeal instructions in the Privacy Policy. Uninstalling is not deletion. Support is not medical advice or an emergency service and has no immediate-response guarantee. In a US emergency, call 911.