Email brandon@baneygroup.com, subject CareCompanion account deletion, preferably from your account email. No new account or app installation is needed. Say what you want deleted; do not attach medical records, passwords, codes or identity documents initially. For only one connection or record, say so—this must not silently become whole-account deletion.
We verify identity/authority and scope, explain affected care spaces and export options, then review active copies, connected services, backups and any justified retention. Where the enabled consumer workflow applies, a saved in-app closure request stops normal access and pending work for that account. Legacy pilot/web-only accounts need operator review; an email or displayed request is not proof every access path has stopped.
Only reviewed, eligible account-owned spaces enter the implemented purge. We confirm actual removals and explain remaining copies, reasons and timing. Another person's space is not automatically deleted, but its ownership is not a blanket exception to a valid request about your personal health information.
For Apple Health, Request deletion of saved Apple records saves a tracked support request. For Epic/MyChart, use Help and support or the email above. Stopping or rejecting a connection does not erase originals, processing copies or rejected/interrupted pages already saved. Provider/Apple Health originals and provider permission grants are separate.
Our targets are active removal within 30 days of receiving a request with prompt verification, and controlled-backup removal within 90 days of verification; shorter applicable legal deadlines take priority. Minimal permission/deletion receipts have an approved 24-month limit after closure, subject to verified cleanup and specific restricted preservation duties. Necessary access-denial protection remains until it can be safely replaced; it is not medical history or a claim of anonymous data. Provider-held copies and downloads need separate review. Deletions must be reapplied before restored data is used. A queued job is not completed erasure.
After 24 calendar months from completed deletion, verified active/backup cleanup and cleared holds, you may choose a new empty account when registration is available. It needs fresh sign-in, current choices and explicit setup. Old records, memberships, connections and optional permissions are not restored, old sessions stay unusable, and provider records are not automatically imported. The new account has its own minimal identity-routing protection. This is not automatic erasure of every identifier at 24 months.
Deletion does not automatically cancel a subscription or recall copies other people downloaded, printed or forwarded. Manage renewal in the original store. We will explain any retained information and the applicable reason/timing, not treat every external copy as exempt from review.
To challenge a denied or incomplete request, email the same address with CareCompanion privacy appeal. Applicable rights, deadlines and processor-deletion duties are not replaced by these targets.